Return, Refund & Exchange Policy
Only unused and unopened items may be returned to King Spa & Waterpark. Use may be defined as any attempt to install, open or use an item. Inspect your products carefully upon receipt. No returns will be accepted after 14 days of the original receipt date. You must contact King Spa & Waterpark via email for a return merchandise authorization (RMA number) before shipment. Any item shipped back prior to contacting King Spa & Waterpark for authorization, will be sent back at the owner's expense. Shipping cost is non-refundable. All return requests are handled on a case-by-case basis. An RMA number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
Return Freight Cost and Insurance
Shipping and insurance costs associated with returns, for any reason, are strictly the responsibility of the sender. We share the shipping costs associated with a return of defective merchandise for replacement. The customer pays for return shipping and insurance, and we will pay to ship the replacement. All returns must be insured.
King Spa & Waterpark ("Seller") does not control the use of the parts it sells; therefore, there are no express warranties other than as stated for any particular part. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since Seller cannot control the manner in which the parts it sells are used after their sale, Seller is not responsible for any consequential or incidental damages. Where the products Seller is distributing have guarantees extended by the manufacturer, the customer must address any related warranty issues with the manufacturer directly. Seller provides a 30 day limited exchange warranty on all parts it sells. This warranty does not apply where a part is damaged by improper use, abuse, neglect, careless handling, improper installation or improper repairs. This warranty is at Seller's sole discretion and only applies to exchanges for the same part.
If an item or part is damaged during shipping from Seller to customer please do not open it. Please contact Seller immediately. Seller's liability for its shipments to customer, whether the shipment is a product purchased or an item sent in by customer for repair, should an item or part it ships be lost or damaged, is limited to either the replacement of the part or item, or the cost of replacement of the part or item shipped.
Seller may insure each part or item it ships, but shall not be liable to customer for any damages beyond either a replacement part or item, or the cost of a replacement part or item, in Seller's sole discretion. Seller is not responsible for parts lost or damaged during shipment from customer to Seller. Customer is solely responsible for obtaining insurance for all returns to Seller.